Refund and Returns Policy
Refund & Return
Last Updated: August 15, 2025
At Ethnic Handikrafts, we take great pride in our unique, handcrafted products. Due to the nature of our items, we do not accept returns for refunds. However, your satisfaction is important to us, and we are happy to offer replacements under specific conditions.
No Returns or Refunds
We do not accept returns for a change of mind or for items that have been used or damaged after delivery. All sales are final.
Replacement Policy
We will only provide a replacement for your item if it falls under one of the following conditions and is reported to us within 2 days of the delivery date.
Reasons for Replacement:
Damaged Product: If the item arrives broken or visibly damaged during transit.
Wrong Product: If you received an item that is different from the one you ordered (e.g., wrong design, color, or size).
How to Request a Replacement
To be eligible for a replacement, you must follow these steps:
Contact Us Immediately: Email our customer support team at support@ethnichandikrafts.com within 2 days of receiving your order.
Provide Proof: In your email, please include:
Your order number.
A clear and detailed description of the issue.
High-quality photos or a short video showing the damaged or incorrect item and the original packaging.
Once we receive your request and verify the issue, we will guide you on the next steps for receiving your replacement. We reserve the right to deny a replacement request if the provided information is incomplete or does not meet the specified criteria.
Important Note: The replacement process may take some time depending on product availability. We will keep you informed of the estimated timeline.
Contact Us
If you have any questions about our policy, please feel free to reach out to us.